Privacy Policy

1. Introduction and Scope

DataDevConnect ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website datadevconnect.app or use our backup and disaster recovery services.

This policy applies to all users accessing our services from Taiwan and internationally. We comply with Taiwan's Personal Data Protection Act (PDPA) and maintain international data protection standards to ensure your information remains secure.

2. Information We Collect

We collect various types of information to provide and improve our services. The data we gather falls into several categories, each serving specific purposes for service delivery and enhancement.

Methods of Data Collection

Information is collected through direct interactions (registration forms, service requests), automated technologies (cookies, analytics tools), and third-party sources when you authorize such connections. We also collect data during service delivery to ensure optimal backup and recovery performance.

3. How We Use Your Information

Your data enables us to deliver reliable backup and disaster recovery services while maintaining the highest standards of service quality. We process your information for legitimate business purposes that directly benefit your experience with our services.

• Providing and maintaining backup and disaster recovery services
• Processing payments and managing your account
• Sending service notifications, security alerts, and system updates
• Offering technical support and resolving service issues
• Improving our services based on usage patterns and feedback
• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraudulent activities or security breaches

We base our data processing on various legal grounds including contract fulfillment, legitimate interests, legal compliance, and your explicit consent where required. Each processing activity is carefully evaluated to ensure it serves a valid purpose and respects your privacy rights.

4. Data Sharing and Disclosure

We maintain strict controls over data sharing and only disclose information when necessary for service delivery or legal compliance. Your data is never sold to third parties or used for unauthorized marketing purposes.

Authorized Data Sharing

• Service Providers: Cloud infrastructure partners and technical service providers who assist in delivering our backup solutions
• Payment Processors: Secure payment handling services for billing and transaction processing
• Professional Services: Legal, accounting, and consulting firms providing business support services
• Regulatory Authorities: Government agencies when required by law or legal process

All third-party partners are contractually bound to maintain data confidentiality and use information solely for authorized purposes. We conduct regular audits to ensure compliance with our privacy standards and data protection requirements.

5. Your Privacy Rights

You maintain significant control over your personal data and can exercise various rights regarding information we hold about you. We respect these rights and provide clear procedures for making requests.

To exercise these rights, contact our privacy team using the information provided below. We respond to requests within 30 days and may require identity verification to protect your information. Some rights may be limited by legal obligations or service requirements.

6. Data Security and Protection

Security is fundamental to our backup and disaster recovery services. We implement comprehensive technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Advanced encryption for data transmission and storage (AES-256 standard)
• Multi-factor authentication and access controls for system security
• Regular security audits and vulnerability assessments
• Employee training on data protection and security protocols
• Secure data centers with physical access controls and monitoring
• Incident response procedures for security breaches or data incidents
• Regular backup testing and disaster recovery plan validation

While we maintain industry-leading security standards, no system is completely immune to security risks. We continuously monitor and update our security measures to address emerging threats and maintain the highest levels of data protection.

7. Data Retention and Disposal

We retain your data only as long as necessary for legitimate business purposes, legal compliance, or service delivery. Our retention periods vary based on data type and purpose, with regular reviews to ensure appropriate disposal timelines.

When retention periods expire, we securely delete or anonymize your data using industry-standard methods. You may request earlier deletion under certain circumstances, subject to legal and contractual obligations.

8. International Data Transfers

As a service provider operating globally, we may transfer your data to countries outside Taiwan for processing and storage. These transfers are essential for delivering comprehensive backup and disaster recovery services across international infrastructure.

When transferring data internationally, we ensure adequate protection through:

• Contractual data protection clauses with international partners
• Certification programs and industry-standard security frameworks
• Regular compliance audits for international service providers
• Data localization options where technically feasible and requested

We maintain transparency about where your data is processed and stored. If you have specific concerns about international transfers or prefer data localization, please discuss options with our team during service setup.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve service delivery. These technologies help us understand how you interact with our website and services.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Collect usage statistics to improve website performance
• Functional Cookies: Remember your preferences and personalize your experience
• Analytics Cookies: Help us understand visitor behavior and optimize content

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your ability to access some features or services.

10. Children's Privacy

Our services are designed for businesses and adult users. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected data from a child without proper authorization, we will take immediate steps to delete such information.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will investigate the matter and take appropriate action to protect the child's privacy rights.

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When significant changes occur, we will notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Effective Date" at the top of this policy indicates when the current version was last updated.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.