Frequently Asked Questions

Most businesses benefit from daily automated backups for critical systems. However, this depends on how frequently your data changes and your tolerance for potential data loss. E-commerce sites might need hourly backups, while smaller offices might find weekly backups sufficient for some systems.

Backup is copying your data to secure storage. Disaster recovery is the complete process of getting your business back online after a major incident. This includes not just restoring data, but rebuilding systems, redirecting communications, and ensuring all business operations can continue.

Recovery time depends on your preparation and the scope of the incident. With proper disaster recovery planning, essential systems can often be restored within hours. Complete restoration might take 24-48 hours, but critical business functions should be operational much sooner.

Yes, our solutions integrate with most existing systems. During the initial assessment, we identify what's already working well and build around it. This approach often saves money and reduces disruption to your current operations.

This is why we implement multi-layered backup strategies with regular testing. Our systems maintain multiple backup versions across different locations. We also perform monthly restoration tests to verify backup integrity and identify any issues before they become critical.

Our monitoring systems run continuously, checking backup completion and system health. For urgent issues, our technical team provides round-the-clock response. Non-emergency support is available during business hours Taiwan time, with emergency escalation procedures for after-hours critical situations.